Donwald Pressly of Business Report :
Retail and wholesale companies have mostly come out in support of a bill that seeks to protect the consumer against defective or failed products, but retailer Massmart has argued that smaller operators might be hurt.

Massmart group commercial executive JB Currie said in a submission to the trade and industry portfolio committee on the Consumer Protection Bill that hapless retailers could face “a huge loss” for products returned.
He said the bill did very little to discourage consumers from lodging spurious complaints or using the threat of a complaint to a national consumer commission – to be established under the bill – “even when not justified, as a means of obtaining money from a retailer”.

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